Frequently Asked Questions

CASHBACK

What is Cashback?

Cashback tops up a virtual wallet which you can use for buying other things on our website. The money you earn through cashback can only be used on d2stock.com and is not redeemable.

How do I spend my Cashback?

When you checkout, you will have the option to use the cashback you have in your wallet as a payment method.

How do I know how much balance I have?

You can see your total cashback in My Account page at the top

DELIVERY

How long does delivery take?

We aim to deliver your items within 8 hours of your order. We are usually much quicker than this! Sometimes it takes us a bit longer than 8 hours when we are super busy, so we guarantee you will have you items within 24 hours.

How will you deliver my items?

We will send you an email with and account name / password which will contain your items. Please note that these characters will expire after a short period of time, so once you have your item, you need to transfer it onto your main character.

PAYMENT

What Payment Methods Are Accepted?

We accept Visa / Mastercard and anything that you can put through PayPal. You can also login and pay with your PayPal account. If you want to pay with a debit/credit card please select "Pay by Debit or Credit Card" at the bottom of the PayPal login screen.

Is Buying On-Line Safe?

All of the money processing is done with PayPal, we never see your card details as this isn't handled by us. Our website is Secured, so your details are safe with us, as you can see with the padlock next to the website address in your browser.

Items

How do you get your items?

All of the items which are listed on our website have been either found by ourselves, traded or bought. We are not involved with any third party software, and all of our items are obtained legitimately.

Are these items "perm"

All of our items are safe and perm. They are all obtained by legitimate means, and the services we provide are also done legitimately. We are strictly not involved with any item duping, and the items are genuine items with 0 risk.
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How does it work?

1

Find the items you want

Navigate through our website and find the items or services that you need from us. You can use the "Item Categories" menu at the top to start your search, or use the search bar to put in any keywords you are looking for. Any cashback amount will be displayed with the price of the items.
2

Add the items to your cart

Once you've decided what items you would like to buy, simple add them to your shopping cart. You can see your shopping cart in the top left of you screen to review what you are going to order. You can see your cashback on the Checkout page.
3

Complete the purchase

Follow the instructions to complete the purchase with PayPal using either your Debit / Credit card or your PayPal account. Once you have completed your purchase, your Cashback will be added to your account
4

Your order is on it's way

Hang tight, we are getting all of your items together and we will be sending you the account details shortly! We guarantee your items will be with you within 24 hours, but typically your items are delivered within a few hours from your order. You can now use the cashback in your account to purchase more items, start again from step 1!

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